Refund and Cancellation Policy for Prepaid & DTH Recharge

• In case of any pending or processing payment, it may take upto 3 working days to reflect on his/her Recharge Land wallet or may refund to his/her bank account.
• If any user wants to close their account they should finish their Recharge Land wallet balance before closing, Because we can't transfer their Recharge Land wallet balance to bank account.
• In case of the wrong operator number, we can't refund the amount if the "number" was valid and recharge has already been done.
• To request a refund, please contact our customer support team at rechargeland2023@gmail.com with your order details.
• We will process your refund within 5-7 business days of receiving your request.
• If your refund request is approved, the refund will be credited back to the original payment method used for the purchase.
• Please note that any fees charged by your bank or payment provider are non-refundable.

Return Shipments Policy

This Return Shipments Policy ("Policy") governs the return request raised by the Buyer in accordance with the terms of this Policy ("Return Request") and the mechanism for resolution of disputes raised by the Seller in relation to the Return Requests. Any capitalised terms used herein this Policy and not defined explicitly shall have the same meaning as defined in the Terms of Use, as amended from time to time. The Users understand that Hiveloop Technology Private Limited (hereinafter referred to as 'we') is an intermediary platform and shall only mediate the Return Request. Except for any Logistics RVP, it shall be sole responsibility of the Seller to resolve the issues/ concerns raised by the Buyer pertaining to the Return Request. We shall not assume any liability for any failure on the part of the Seller to resolve the Return Request raised by the Buyer. We may modify this Policy from time to time, and any such changes will be reflected on the Platform and be effective immediately upon the changes being reflected on the Platform. Users agree to be bound to any such changes or modifications and understand and accept the importance of regularly reviewing the Policy as updated on the Platform from time to time.

RETURN REQUEST

The Buyer may raise a Return Request on the Platform for any one of the following reasons:

1. Product(s) is physically damaged or is defective, including damage to the outer box delivered.
2. Warranty issues or quality related issues with respect to the Product delivered.
3. Wrong Product or the Product is not matching the description or specifications mentioned on the listing page on the Platform.
4. Part of the Order/ Products is found to be missing due to reasons attributable to the Seller..

Without prejudice to the foregoing, the Buyer may raise a Return Request for the following reasons ("Logistics RVP"):

1. Part of the Order/ Products are found to be missing due to any reasons attributable to the logistics, or
2. Product was damaged in-transit, or
3. Any other logistics related issues.

At the time of making a Return Request on the Platform, Buyer will be required to provide appropriate supporting documentation/ proof including without limitation:

1. Images of the Product(s) indicating the issue in the Product/ shipment delivered. The images need to capture the following: (a) the shipping label with Order ID; (b) Order details; (c) packed shipment; (d) issue observed by the Buyer in the Product; (e) damages to the Product; and/or (f) the IMEI number (in case the Product is a mobile phone);
2. Unboxing/ normal video clip indicating the issues in the Product/ shipment delivered. The video clip needs to capture all sides of the package, order details, shipping label, quantity of the Product, damages in the Product, IMEI number (in case of mobile phones), any tampering with the outer box etc, copy of bill/ tax invoice for the Product received.

If any further information or clarification is required from the Buyer, we will contact the Buyer.

Depending on the category of Product, the Buyer may raise a Return Request for any of the issues as set forth under paragraph above within the timelines prescribed below:

Sl No	Category	Timelines
1	IT & Refurbished Phones	7 days from the date of delivery of Shipment
2	Smartphones & Feature Phones	2 days from the date of delivery of Shipment
3	Accessories and Consumer Electronics	7 days from the date of delivery of Shipment
4	Electricals	7 days from the date of delivery of Shipment
5	Mobile Folder	2 days from the date of delivery of Shipment. Corner broken, full broken have no warranty if not broken all goods less or changed.

Upon receipt of a Return Request from the Buyer, the same will be displayed on the Platform. The Return Request raised by the Buyer will either be approved or rejected and the same will be communicated to the Buyer.

DELIVERY OF REVERSE SHIPMENT TO THE SELLER:

1. Once the Return Request raised by the Buyer is accepted, our field executive ("FE") will pick up the Shipment from the Buyer ("Reverse Shipment") within such timelines, as maybe communicated or displayed on the Platform. At the time of such pick-up the FE shall conduct a QC check of the Shipment ("QC Check"), and the FE may take photos, videos, etc. of the Reverse Shipment.
2. The Reverse Shipment will be delivered to the Seller by us (at the location from where the Shipment was picked up for forward order delivery to the Buyer). We will endeavour to make the first attempt to deliver the Reverse Shipment to the Seller within forty-five (45) days from the date of receipt of Reverse Shipment (non-food products) from the Buyer
3. For any delay in making the first attempt to deliver the Reverse Shipment beyond the said timeline due to reasons solely attributable to us, we shall communicate such delay to the Seller within reasonable time. In case of unavoidable circumstances or occurrence of a force majeure event or any event beyond our reasonable control, timelines shall stand extended. The Seller will be able to track the Reverse Shipment on the Platform. The Seller will be bound to accept the delivery of Reverse Shipment and sign the proof of delivery
4. If we are unable to deliver the Reverse Shipment to the Seller due to Seller's or its representative's unavailability at the delivery location on the first attempt, our FE will make a maximum of two (2) more attempts to deliver the Reverse Shipment. We will endeavour to attempt delivery within the next forty-eight (48) hours from the last delivery attempt.
5. At the time of delivery of the Reverse Shipment to the Seller or any of the Seller's representatives, our FE will require the Seller to acknowledge the delivery of the same by signing on the proof of delivery document ("POD"). Seller or its representative is required to sign on the POD and clearly call out the damage or tampering to the Reverse Shipment (if any)